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Refund Policy

Customer Satisfaction
At MoveWell™, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below. We lay down our returns/ refund policy as follows to protect both us and the customer.

Refunds (if applicable):
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the product.

We do not offer refunds for broken items, we only offer exchanges. If this is the case, please get in contact with our customer service team within 7 days of receiving your item.

Items on sale are not refundable in the event that the customer changes their mind and no longer wants the item.

Certain items hold a special case refund policy. This will be made clear on the items page.

Customers with existing conditions or injuries must take adequate consideration into the purchase of our products as we are not held responsible if the product is in normal working condition and produces discomfort or pain.

Lost/ stolen Packages & Incorrect Address:
MoveWell™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, MoveWell™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

MoveWell is not liable to issue a refund or replacement if the customer orders an item to an incorrect or non-existent address.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item, email us at [email protected]

Return Shipping:
Returns are not free and the customer will have to bare the shipping expense. This will be deducted from the customers refund amount. Shipping charges vary from region to region. For directions on returns, get in touch with our fast replying customer service team at [email protected] Please do not send your purchase back to the manufacturer.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for instructions on shipping the item back.

Delayed Shipping:

During this unprecedented period of COVID-19 MoveWell™ is doing its very best to deliver your items to you with the most reliable shipping methods and fair policies. We understand that shipping during this time can be unreliable and unpredictable so this is why we offer you refund guarantees on orders that are delivered outside their specified delivery windows.

In the case of delayed shipping during COVID-19:

  • If items are delayed by over 5 working days we offer customers a 30% refund on their total order value.
  • If delayed by 10+ working days we offer a 50% refund on total order value

 

If you feel unsure about any of our policies please do not hesitate to get in touch with our customer service team at [email protected]
Thank you - Team MoveWell™