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Refund Policy

Customer Satisfaction
At MoveWell™, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below. We lay down our returns/ refund policy as follows to protect both us and the customer.

Refunds (if applicable):
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the product, unless item is purchased with warranty.

Items purchased on sale are non-refundable aswell as in the event that the customer changes their mind and no longer wants the item.

Certain items hold a special case refund policy. This will be made clear on the items page.

Customers with existing conditions or injuries must take adequate consideration into the purchase of our products. Refunds or exchanges will not be issued if a customer with an existing medical issue purchases the item to later find out it is not suitable.

Lost/ stolen Packages & Incorrect Address:
MoveWell™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered at the time of order.

The customer is responsible for contacting the courier in the event of this case.

Upon inquiry, MoveWell™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

MoveWell is not liable to issue a refund or replacement if the customer orders an item to an incorrect or non-existent address.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item, email us at [email protected]

Return Shipping:
Returns are not free and the customer will have to bare the shipping expense.  For directions on returns, get in touch with our fast replying customer service team at [email protected] Please do not send your purchase back to the manufacturer.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for instructions on shipping the item back.

For information on items purchased with a 1 year warranty, please see the warranties page.


If you feel unsure about any of our policies please do not hesitate to get in touch with our customer service team at [email protected]
Thank you - Team MoveWell™